They don't call them "Parcelfarce" for nothing

Posted at 1:48 PM on 17 September 2003

Because of the incident mentioned here, I ordered a replacement from dabs.com that was dispatched on 2nd September with an estimated delivery window of 3-5 working days.

A week later, I emailed them to ask where it was, as I hadn't heard anything and was getting a bit anxious.

"We sent it out with Parcelforce", they wrote back, "the tracking code is XYZ123."

So I duly go to the Parcelforce website and enter the code.

"Held at depot", it said.

I rang them up to ask them about it. It transpired that delivery (and redelivery) had been attempted on 3rd and 4th September, but for whatever reason they'd elected not to leave me a note to tell me about it. How kind.

I was given a number to call in Milton Keynes (where the depot was located) and told to speak to them to arrange another delivery date.

Which I did. I asked them to deliver the parcel today, as in Wednesday 17th September, when somebody would be in. They even took my phone number to call just in case they weren't able to deliver it.

So obviously, they attempted redelivery yesterday. At least this time they left a note, which stated that the parcel had been returned, once again, to the depot in MK, and that I would have to call them AGAIN to arrange redelivery. They'd also helpfully noted that they would not be attempting redelivery.

I was not, as they say, best pleased.

I rang them again today. As it turns out, they are going to attempt redelivery today. Fat lot of good that is -- because they'd left a note to say that's precisely what they weren't going to do, nobody will be in.

So in the likely event that their attempted redelivery has once again failed, I've arranged for them to try again on Friday.

I think this is the part where somebody's trousers are supposed to fall down.

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Comments on "They don't call them "Parcelfarce" for nothing"

Incredibly, amazingly, my parcel arrived on Friday. This makes me happy.

I hate parcelforce...
my chance to have a real rant here.
I ordered a whole mass of pc bits from ebuyer, and paid £40 extra to have it delivered on saturday.
driver duly delivered on the right day, but to the wrong house, occupant was out.
occupant later comes home, pops around to me with card parcelforce had put thru the door, saying "sorry you were out" etc. etc. etc.

phoned parcelforce sat afternoon, all gone home.!
phoned parcelforce mon..told story..asked to arrange delivery for following saturday.
got home, parcelforce had attempted to deliver again to my house that a.m mon...left card "sorry you were out" etc.

Tuesday,
phoned parcelforce...
conversation something like this.
"can you deliver xyz parcel this saturday please",
"i'm sorry, we can't deliver on a saturday unless you have paid extra"
"I did pay the extra"
"but we attempted delivery on a weekday, if we attempted delivery on a weekday, you couldn't have paid the extra"
"no, that's cos you attempted delivery to the wrong house first on the saturday"
"i'm sorry sir, we have no record of that, we can only deliver on a weekday"
"well can you deliver to my work address"
"I'm sorry sir, we can only deliver to the address on the card".

then had same circular conversation with the manager...!!!

asked if I could pick the stuff up on saturday..
yup..fine..close at 12.00..just make sure you get here before 12..

phoned ebuyer..
(12 in call queue etc. etc.)..
cancelled payment of extra £40.

drove over sat, left at 9.00.
long drive around south circular.
huge accident.
stuck in jam.
phoned parcelforce.
very nice lady, explained situation.
she assured me she would stay 'til 12.30 as I had so much trouble..
got there 12.10..
place closed !!!

monday.
phoned parcelforce.
explained situation.
"can you deliver on saturday".
"you have to pay extra for that"

blah blah blah blah..

3 weeks later.
eventually got stuff delivered to work after many complaining phone calls, a letter, and getting thru' to very efficient customer services woman at ebuyer..
she felt, after speaking to parcelforce,that they had done an attempted cover up by destroying all the paperwork showing they had carded the wrong house...
i.e.
management of parcelforce very puzzled, as no paperwork or computer evidence that that ever happened..either that or management were lying as well...

and you think you had problems with parcelforce.!!

been dying to get that off my chest for ages..
thanks.

Thanks for sharing that - makes me look lucky for getting off so relatively lightly!

I've changed the name of my comment script in order to stop my blog being used to advertise shite. I think people who pollute blogs are cunts of the lowest order. I'm invoicing them $500.00 for each advert.

I do like the idea that the word Parcelfarce could become common usage.It's the only way to strike back at the idiocy of the service.

One of my stories involves winning an item in Hong Kong on ebay and having it sent here to London.Never arrives,no tracking number available.God knows....
Give up hope on ever getting it.No problems with seller,he emails me scan of sending document.

3 Months later seller emails in good chinglish
"why you not take.....".The parcel had been returned.So I repay him again for express air insured tracked wonderprice and i got it soon after.

Parcelfarce had "tried to deliver" according to the return but had not of course carded at all,ever.Hence my little fun.

But we can take it in our stride now....
Robert

heh, i had a similar experience over an xmas present ordered for me off amazon by my dad. I got a card through, and decided to use the website to get them to redirect the parcel to my office. i was going away, so figured it'd be here by the time I get back.

surprise surprise it's not, so I spend the next couple of weeks trying to arrange re-delivery, getting new reference codes etc. In the end, I decide to get my dad to look into it instead. Turns out it had been returned to amazon. It just didn't occur to anyone at parcelfarce to mention this to me, instead letting me call them and harrass them into delivering something they no longer actually had.

twats

I bought something on ebay and after Parcelfarce attempted delivery (to the wrong address) they shipped it back to Switzerland... by the slowest possible method. I've been waiting over a month now as a result and had to pay for delivery twice! ARGGGGGGH!

I bought something on ebay and after Parcelfarce attempted delivery (to the wrong address) they shipped it back to Switzerland... by the slowest possible method. I've been waiting over a month now as a result and had to pay for delivery twice! ARGGGGGGH!

I have had the misfortune to receive items delivered by Parcelforce about six times or so in the last eighteen months. Not many times then, but EVERY time there has been a problem of some sort.

They are probably the most useless company I have ever dealt with.

Contacted Parcelfarce after 5 days waiting for a parcel from a seller on Ebay as seller said the parcel HAD been delivered by ParcelForce to "Bluebin"...

Now, knew most of my neighbours and hadn't a clue who "Bluebin" was...

Only pure chance that I had to put some old newspapers into the paper recycle bin out the back of the house...and yep, you guessed it...

Package sitting half way down the bin...the BLUEBIN!!

Complained to Parcelforce but they said "you got your package didn't you?"

Currently in a battle with PF depot in MK. I know my parcel is there, they say it is. But even with tracking number, sender's and my details, they can't find it. They couldnt find their own noses to pick if they tried.
Now... They say all the computers are down, certainly the webtracking service is broken, they also are not answering the phone either.
Oh, the delivery address is (like many people) my work address, manned all day etc. They say they can't find it. Funny they can find to pick stuff up to send out.
Fuming....
The worst thing? I cant get 'er indors car fixed without what they cant find, so I'm getting ear ache from 'er too. Maybe I just wheel her into their office, that should start a fight.
Where's me blood presure pills...
Ahhhh.... mmmmm.... zzzzzzzzzzzzzzzzzzzzzzzz

My wife is Japanese. Her mother who is in Japan sends her parcels regularly. She goes to the post office and sends them off.
When they get to England, they are supposed to be delivered by Parcelforce.
We have had so many headaches with Parcelforce now, that I will quote this company in divorce proceedings!
The last parcel was supposed to have been delivered to my address but failed according to them. They didn't leave a note. Most times a letter arrives through the post to tell me there was nobody at home - Why they send it through the post when the driver was right here, is another question I don't know the answer to(!). I was at home all day long.
I asked for a redelivery to the same address. Two days later it still didn't come and they said there was nobody at home AGAIN.
They then returned it from the local depot - North West London - to "the Hub". That means they are intending to send it back to the sender: my mother-in-law in Japan!
I rang up to stop them.
They put a block on the parcel at "the Hub". It worked, according to the lady on the phone. At this point I am ringing up every single day on their Xp pay-per-minute phone number, they said: "Don't worry, it has been stopped at the hub. It should be with you in 2 days time."
A week later and no parcel shows up. I ring yet again and to my utter disgust it had left "the Hub" and been sent to North London depot. From there it had been sent back to "the Hub" YET AGAIN and dispatched to Japan!! by sea!! It should arrive in Japan in about 2 months according to the brainless idiot on the phone!

I really don't know how such a collection of utter cretins can survive in this world.
Just about every single parcel that gets sent from Japan manages to have some problem or another. I suspect that my home address is on the edge of the driver's run, so it conveniently gets left out.
Just now, another parcel was supposed to have been delivered after filling in the web form yet again (I'm fed up with paying their chargeable line number). It didn't come, and I rang the number to complain yet again. The lady says it wasn't at the depot, but has been sent to the dreaded HUB! She says she has stopped it and it will be at my house tomorrow, after me threatening her with court action.
How can their lying web form say it will be sent to me the next day AND GIVES ME A CONFIRMATION NUMBER, then the next day when I ring up, the operator sdays it wasn't delivered because it isn't in the depot, but has been sent to the International Hub???

I told my wife that from now on, I refuse to have anything to do with problems caused by PARCELFORCE. Her mother can use DHL, Federal Express, Pidgeon Post or send it by camel, but I flatly refuse point blank to be involved with ParcelForce. My blood pressure can't handle it!!! I hope my mother-In-Law gets the message! Useless - useless - useless.
If you value your sanity, don't ever use Parcel Force!

My wife is Japanese. Her mother who is in Japan sends her parcels regularly. She goes to the post office and sends them off.
When they get to England, they are supposed to be delivered by Parcelforce.
We have had so many headaches with Parcelforce now, that I will quote this company in divorce proceedings!
The last parcel was supposed to have been delivered to my address but failed according to them. They didn't leave a note. Most times a letter arrives through the post to tell me there was nobody at home - Why they send it through the post when the driver was right here, is another question I don't know the answer to(!). I was at home all day long.
I asked for a redelivery to the same address. Two days later it still didn't come and they said there was nobody at home AGAIN.
They then returned it from the local depot - North West London - to "the Hub". That means they are intending to send it back to the sender: my mother-in-law in Japan!
I rang up to stop them.
They put a block on the parcel at "the Hub". It worked, according to the lady on the phone. At this point I am ringing up every single day on their Xp pay-per-minute phone number, they said: "Don't worry, it has been stopped at the hub. It should be with you in 2 days time."
A week later and no parcel shows up. I ring yet again and to my utter disgust it had left "the Hub" and been sent to North London depot. From there it had been sent back to "the Hub" YET AGAIN and dispatched to Japan!! by sea!! It should arrive in Japan in about 2 months according to the brainless idiot on the phone!

I really don't know how such a collection of utter cretins can survive in this world.
Just about every single parcel that gets sent from Japan manages to have some problem or another. I suspect that my home address is on the edge of the driver's run, so it conveniently gets left out.
Just now, another parcel was supposed to have been delivered after filling in the web form yet again (I'm fed up with paying their chargeable line number). It didn't come, and I rang the number to complain yet again. The lady says it wasn't at the depot, but has been sent to the dreaded HUB! She says she has stopped it and it will be at my house tomorrow, after me threatening her with court action.
How can their lying web form say it will be sent to me the next day AND GIVES ME A CONFIRMATION NUMBER, then the next day when I ring up, the operator sdays it wasn't delivered because it isn't in the depot, but has been sent to the International Hub???

I told my wife that from now on, I refuse to have anything to do with problems caused by PARCELFORCE. Her mother can use DHL, Federal Express, Pidgeon Post or send it by camel, but I flatly refuse point blank to be involved with ParcelForce. My blood pressure can't handle it!!! I hope my mother-In-Law gets the message! Useless - useless - useless.
If you value your sanity, don't ever use Parcel Force!

I wrote yesterday about PF not delivering when they said they would, having waited all day yesterday yet again. When I rang, the lady on the phone promised (more than once when I told her how much agro they had put me through) that the parcel would come today, and that she had stopped it from going to the hub.
Guess what?
It HASN@T COME TODAY EITHER!!!
I told my Mrs that I refuse to talk to the bar-steward morons ever again, so she will have to sort it. Trouble is she hardly speaks English.
She is just wandering around the flat muttering Par-su-ru-for-su non stop.

I would wager a tenner it is winging its way - or should that be steaming its way - back to Japan on a slow boat again. This company is the worst outfit... why the hell doesn't it go spectacularly bust and
do us all a favor once and for all???

PARCEL FORCE... PLEAE DIE!!!!!!!!!!

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